Case Studies

Real AI Results for Real Businesses

EngineVult AI has deployed AI Voice Agents and business automation systems across healthcare, real estate, legal services, e-commerce, financial services, and SaaS. These are their results.

80%
Avg. cost reduction
94%
Lead contact rate
< 90 days
Avg. payback period
100%
GDPR compliant
Healthcare

NHS-Affiliated GP Practice Reduces Admin Calls by 40%

Challenge

A London-based GP practice with 12,000 registered patients was handling 280+ inbound calls per day with 3 reception staff. Wait times exceeded 18 minutes. Appointment no-show rate was 22%.

Solution

EngineVult AI deployed an AI Voice Agent to handle appointment booking, rescheduling, cancellations, prescription refill requests, and FAQ responses — integrated with the practice's SystmOne clinical system.

Results

  • 40% reduction in calls handled by human staff
  • No-show rate reduced from 22% to 13%
  • Average patient wait time reduced from 18 mins to under 60 seconds
  • £92,000 annual admin cost saving
  • Patient satisfaction score increased by 28%
“Our staff can now focus on patient care rather than answering the same ten questions on repeat. The AI handles it perfectly.”
Real Estate

Estate Agency Converts 34% More Leads with 24/7 AI Response

Challenge

A 6-branch estate agency in the South East was losing evening and weekend enquiries from Rightmove and Zoopla. Average response time was 14 hours. Competitors were responding in under 5 minutes.

Solution

EngineVult AI deployed an AI Voice Agent that calls back every portal lead within 60 seconds, qualifies the buyer or tenant, books viewings directly into agent calendars via Reapit integration, and sends confirmation texts.

Results

  • Average lead response time reduced from 14 hours to 58 seconds
  • Lead-to-viewing conversion rate increased by 34%
  • 3.2 additional transactions per branch per month
  • £168,000 additional annual revenue across the group
  • Zero additional headcount required
“We now respond faster than any competitor in our area — including their head office. It's changed how we operate completely.”
Legal Services

Solicitors' Practice Automates Client Intake and Saves 60 Hours per Week

Challenge

A 15-partner solicitors' firm was spending 3 hours per day per receptionist on new client intake calls — collecting names, case types, conflict checks, and booking initial consultations. The process was inconsistent and prone to data entry errors.

Solution

EngineVult AI designed a structured intake Voice Agent that collects all required information, performs a live conflict check against the firm's case management system (Clio), and books the consultation with the appropriate partner — all without human involvement.

Results

  • 60+ hours per week freed from manual intake calls
  • Data entry errors reduced by 94%
  • Conflict check time reduced from 24 hours to real-time
  • New client onboarding time reduced from 3 days to same-day
  • £48,000 annual operational saving
“The quality of intake data has improved dramatically. Our partners get a complete brief before every first consultation — something that never happened before.”
E-commerce

DTC Fashion Brand Reduces Support Tickets by 55% with AI

Challenge

A direct-to-consumer fashion brand with 80,000 monthly orders was drowning in customer support tickets — 65% of which were order status queries, returns requests, and sizing questions answerable from existing data.

Solution

EngineVult AI deployed an AI customer support agent (voice + chat) integrated with the brand's Shopify store and returns portal, handling order tracking, returns initiation, size guidance, and delivery queries autonomously.

Results

  • 55% reduction in human-handled support tickets
  • First-response time reduced from 6 hours to under 2 seconds
  • Customer satisfaction (CSAT) score improved from 3.6 to 4.4 / 5
  • Support team headcount reduced from 8 to 4 FTE through natural attrition
  • £130,000 annual cost saving
“We scaled to double the order volume without hiring a single additional support agent. The AI handles everything routine so our team focuses on complex cases.”
Financial Services

Fintech Lender Improves Collections Rate by 28% with AI Outbound Calls

Challenge

A UK fintech lender with 40,000 active loans was struggling with collections: human agents could only reach 35% of past-due borrowers in the first 48 hours, and compliance with FCA call recording and conduct rules was inconsistent.

Solution

EngineVult AI deployed a compliant outbound AI Voice Agent that contacts all past-due borrowers within 2 hours of missed payment, explains the situation clearly, offers payment plan options, processes card payments over the phone, and records every interaction with full FCA audit trail.

Results

  • 28% improvement in first-payment collections rate
  • Contact rate in first 48 hours increased from 35% to 89%
  • 100% FCA-compliant call recording and conduct
  • Cost per collected call reduced from £18 to £0.80
  • Human collections team redeployed to hardship case management
“The compliance benefit alone justified the investment. Every call is recorded, transcribed, and auditable. Our FCA audits are now a non-event.”
SaaS / Technology

B2B SaaS Platform Qualifies 3x More Inbound Leads Without Expanding Sales Team

Challenge

A B2B SaaS company was generating 600+ inbound demo requests per month but could only qualify and schedule 180 with their 4-person SDR team. 70% of leads went cold before being contacted.

Solution

EngineVult AI deployed an AI SDR Voice Agent that calls every inbound lead within 90 seconds, qualifies using BANT criteria (Budget, Authority, Need, Timeline), scores the opportunity, and books qualified meetings directly into Account Executive calendars via Salesforce + Calendly integration.

Results

  • Lead contact rate increased from 30% to 94%
  • Qualified meetings booked per month increased from 180 to 540
  • Sales cycle shortened by 18 days on average
  • SDR team redeployed to enterprise outbound (higher value)
  • Pipeline value increased by £2.4M in first quarter
“We tripled our qualified pipeline without hiring. The AI qualifies better than most junior SDRs — it never forgets to ask the right questions.”

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